AML/KYC Policy
W-BOX Service strictly adheres to international and national regulations aimed at preventing the legalization (laundering) of proceeds obtained through criminal means and the financing of terrorism (AML/CTF). The Company ensures full compliance with legal requirements and takes all necessary measures to prevent the use of its services for unlawful purposes.
The foundations of these measures were laid more than 30 years ago with the creation of the Financial Action Task Force (FATF), whose recommendations are constantly being improved and refined.
Prohibited Actions and Warnings
W-BOX strongly warns Users against any attempts to use the service for:
◉ the legalization of funds obtained through criminal activity;
◉ financing of terrorist activities;
◉ performing fraudulent operations of any kind;
◉ purchasing prohibited goods and services.
Transfers in favor of third parties are strongly discouraged and violate the Service Policy.
List of Blocked Platforms
Please note that transfers from the following services will be irreversibly blocked:
Garantex, Capitalist, Cryptomus, CommEX, Bitpapa, NetEx24, Lazarus Group, Shinbad.io, DuckDice, Genesis Market, 1xBit, Darknetone, OMG!OMG!, Rapira, Trocador, Anonexch, Stake, DoubleWay, Primedice, Wasabi Wallet, Bitzlato, FreeBitcoin, Gandhiji.io, Hydra, NVSPC, Roobet, Tornado Cash, WEX Exchange, Yolo Group, Black Sprut, BTC-e, ChipMixer, DuelBits, MEGA DARKNET, grinex.io, bitpapa.com, capitalist.net, rapira.net, nobitex.ir, meer.kg, 1xbet, Aifory.pro, terminal.cash, SkyCrypto.net, FlashObmen.com, 60cek.net, hd-change.com, CoinBlinker.com, Metka.cc, AlfaBit.org, Heleket, Vexel, Fun Pay, Web Money, Freekassa, Yobit, exmo.com, exmo.me, Crypto Cloud, Cripta, BitBits, Nix Money, Bixter, Payeer.com, Blender.io, netex24.net, BTC-e / FinCEN, and others.
These restrictions are related to sanctions imposed on these platforms. We recommend keeping track of updates to the list.
User Transaction Requirements
To prevent illegal operations, the Service establishes mandatory rules:
◉ The sender and recipient of funds in a Request must be the same person.
◉ The use of anonymous proxy servers or any other means of concealing identity when using the Service is prohibited.
◉ All contact and personal data provided by the User must be accurate and up to date.
Information Disclosure to Authorities
W-BOX reserves the right to transfer information received from the User in the following cases:
◉ upon an official request from law enforcement authorities;
◉ by court order;
◉ upon request from payment system administrations.
KYC/AML Procedures
If a User is unwilling to undergo KYC/AML verification, it is recommended to refrain from using the Service.
KYC/AML procedures may include:
◉ identity verification (passport, ID card, driver’s license);
◉ selfie with the document and a sheet displaying the current date and signature;
◉ providing information about the origin of funds (including transaction screenshots, correspondence, links to blockchain explorers, etc.).
Cooperation with Partner Exchanges
W-BOX cooperates exclusively with Exchanges and Payment Systems that share its principles in combating fraud and complying with the law.
Partner Exchanges monitor and assess the risks of all transactions, detect suspicious user activity, and apply internal AML/CTF monitoring systems designed to protect against money laundering and terrorist financing.
Actions in Case of Suspected Violation
If there are suspicions that a User is using the Service for unlawful purposes, the W-BOX administration has the right to:
◉ suspend the execution of the Request;
◉ request identity verification documents;
◉ request additional information, including the origin of funds, transaction details, and supporting correspondence.
Funds Freezing
In cases where User funds fall under “High Risk Score” status or other restrictions, they may be frozen by the Exchange or Payment System.
In such situations, W-BOX retransmits the requirements of these organizations and is unable to process the Request or return funds under arrest. Funds remain frozen until a decision is received from the Exchange, its Security Department, or competent authorities (FBI, police, etc.).
Funds Return
If an operation cannot be completed due to AML verification results or the user’s failure to provide required identification information, funds will be returned to the original account within 7–10 business days, provided there are no legal restrictions.
Funds are returned in full, without any additional fees. All refunds are processed transparently and in accordance with platform rules.
Full user identification (KYC) is required for processing refunds. The service may request additional documents or confirmations if needed to safely complete the process.